Terms & Conditions

1. Acceptance of Terms

By accessing, registering an account, or using any services provided by Jackpot Wheel Casino ("the Casino," "we," "us," "our"), you ("user," "player," "you," "your") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy, Bonus Terms, and all other policies referenced herein.

1.1 Legal Agreement

These Terms constitute a legally binding contract between you and Jackpot Wheel Casino. If you do not agree with any part of these Terms, you must not create an account or use our services.

1.2 Additional Terms

Specific services, games, or promotions may be subject to additional terms and conditions. In the event of any conflict between these Terms and specific promotional terms, the specific terms shall prevail for that particular service or promotion.

2. Eligibility & Account Registration

2.1 Age Requirements

You must be at least 21 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to create an account and use our services. We conduct strict age verification and reserve the right to request proof of age at any time.

2.2 Jurisdictional Restrictions

Our services are available only to residents of jurisdictions where online gambling is legal. You are responsible for ensuring that your use of our services complies with all applicable local, state, and federal laws. We reserve the right to restrict access from certain jurisdictions at our discretion.

Restricted Jurisdictions

Residents of the following jurisdictions are prohibited from creating accounts or using our services:

• Any jurisdiction where online gambling is illegal
• Jurisdictions specifically excluded by our gaming license
• Countries on international sanctions lists (OFAC, UN, EU)

2.3 Account Registration Requirements

To create an account, you must:

• Provide accurate, current, and complete information
• Use your real legal name (as it appears on government-issued ID)
• Provide a valid email address and phone number
• Create a unique username and strong password
• Agree to these Terms & Conditions and Privacy Policy

2.4 One Account Per Person

You are permitted to have only one account. Multiple accounts (also known as "duplicate accounts") are strictly prohibited. This includes creating accounts using different names, addresses, email addresses, or devices.

Consequences of Duplicate Accounts

• All duplicate accounts will be closed immediately
• All winnings from duplicate accounts will be voided and forfeited
• Deposits may be returned to the original payment source (at our discretion)
• Bonuses claimed on duplicate accounts will be cancelled
• We reserve the right to close all related accounts

2.5 Account Information Accuracy

You are responsible for maintaining accurate and up-to-date information in your account. You must notify us immediately of any changes to your personal information, including contact details, address, or payment methods.

3. License & Regulatory Compliance

3.1 Gaming License

Jackpot Wheel Casino operates under a valid gaming license issued by the Kahnawake Gaming Commission (KGC). Our license number and certificate can be verified through the official KGC website or by clicking the license badge in our footer.

3.2 Regulatory Framework

We operate in full compliance with:

• Kahnawake Gaming Commission regulations and standards
• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) legislation
• Know Your Customer (KYC) requirements
• Responsible gaming standards and player protection measures
• Data protection and privacy regulations
• Fair gaming and Random Number Generator (RNG) certification standards

3.3 Fair Gaming Commitment

All games offered on our platform use certified Random Number Generator (RNG) technology that has been independently tested and verified for fairness. Game outcomes are completely random and cannot be manipulated by the Casino or players.

3.4 Compliance Obligations

As a licensed operator, we are required to:

• Verify the identity and age of all players
• Monitor transactions for suspicious activity
• Report certain activities to regulatory authorities
• Maintain detailed records of all transactions and gaming activity
• Implement responsible gaming measures and self-exclusion programs
• Protect player funds through segregated accounts

4. Account Rules & Responsibilities

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials (username and password). You must:

• Create a strong, unique password
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Immediately notify us if you suspect unauthorized access to your account
• Use secure internet connections when accessing your account

4.2 Account Activity Responsibility

You are responsible for all activity that occurs under your account, whether authorized by you or not. We are not liable for any losses resulting from unauthorized use of your account if you have failed to maintain adequate security.

4.3 Account Inactivity

Accounts with no login activity for 12 consecutive months will be considered dormant. We may charge a monthly dormancy fee of $5 (or equivalent) from dormant accounts with a positive balance, with 30 days' prior notice sent to your registered email address.

Reactivating Dormant Accounts

To reactivate a dormant account, simply log in and verify your identity. If you wish to close a dormant account and withdraw remaining funds, contact customer support.

4.4 Prohibited Account Uses

You may not:

• Allow others to access or use your account
• Sell, transfer, or lease your account to another person
• Use your account for any commercial purposes
• Create an account on behalf of another person
• Use automated systems or bots to access your account
• Access accounts belonging to other players

4.5 Account Suspension & Investigation

We reserve the right to suspend your account and investigate if we suspect:

• Violation of these Terms & Conditions
• Fraudulent activity or money laundering
• Use of multiple accounts
• Collusion or cheating
• Any illegal activity

During an investigation, your account access may be restricted, and withdrawals may be temporarily suspended until the investigation is concluded.

5. Deposits & Payment Methods

5.1 Available Payment Methods

We accept deposits through various payment methods including:

• Credit and debit cards (Visa, Mastercard)
• Prepaid cards and vouchers
• Cryptocurrency (Bitcoin and other supported coins)

Payment method availability may vary based on your jurisdiction. We reserve the right to add, remove, or modify payment methods at any time without prior notice.

5.2 Deposit Limits

Minimum and maximum deposit limits vary by payment method:

• Minimum deposit: Generally $10 (or equivalent), may vary by method
• Maximum deposit: Varies by payment method and VIP status

You may also set your own deposit limits through responsible gaming tools in your account settings.

5.3 Deposit Processing

Most deposits are processed instantly. However, processing times may vary:

• Credit/Debit Cards: Instant to 5 minutes
• Cryptocurrency: 10-60 minutes (depending on blockchain confirmations required)
• Prepaid Cards: Instant to 5 minutes

5.4 Payment Source Verification

You may only deposit funds from payment sources that belong to you. Deposits from third-party sources are strictly prohibited. We reserve the right to request verification of payment sources at any time.

5.5 Deposit Disputes

If you experience any issues with a deposit:

• Contact customer support immediately with transaction details
• Provide any requested documentation (transaction receipts, bank statements)
• Do not initiate chargebacks before contacting us—doing so may result in account closure

5.6 Currency

Accounts are denominated in US Dollars (USD). If you deposit using a different currency, the amount will be converted to USD at the prevailing exchange rate, and your payment provider may charge currency conversion fees.

6. Withdrawals & Verification

6.1 Withdrawal Request Process

To request a withdrawal:

1. Log in to your account and navigate to the cashier
2. Select "Withdrawal" and choose your preferred payment method
3. Enter the withdrawal amount (subject to minimum and maximum limits)
4. Submit your request
5. Complete any required verification (if not already done)

6.2 Withdrawal Limits

*Limits may be higher for VIP players and can be adjusted on a case-by-case basis.

6.3 Withdrawal Processing Times

• Pending Period: 24-48 hours for account and transaction review
• After Approval:
  • Cryptocurrency: Same day to 24 hours
  • Credit/Debit Cards: 3-5 business days
  • Bank Transfer: 3-7 business days

6.4 Verification Requirements (KYC)

Before your first withdrawal, you must complete our Know Your Customer (KYC) verification process. You will need to provide:

Required Documents

• Proof of Identity: Government-issued photo ID (passport, driver's license, or national ID card)
• Proof of Address: Utility bill, bank statement, or government document dated within the last 3 months
• Payment Method Verification:
  • For cards: Photo of card (front only, showing first 6 and last 4 digits, middle digits covered)
  • For crypto: Proof of wallet ownership

Verification Processing

Our compliance team typically reviews verification documents within 24-48 hours. You will be notified via email once your account is verified. If additional information is needed, we will contact you promptly.

6.5 Withdrawal to Original Payment Source

For security and anti-money laundering purposes, withdrawals must generally be made to the same payment source used for deposits. For example, if you deposited with a Visa card, your withdrawal will be returned to that Visa card (up to the amount deposited).

6.6 Withdrawal Fees

We do not charge withdrawal fees. However, payment providers (banks, card issuers, cryptocurrency networks) may charge their own fees which are beyond our control.

6.7 Reversal of Withdrawals

You may cancel a pending withdrawal request at any time before it is approved and processed. Once a withdrawal is approved and sent to the payment processor, it cannot be reversed.

7. Bonuses & Promotions

7.1 Bonus Eligibility

Bonuses and promotions are offered at our discretion and are subject to specific terms and conditions. Eligibility requirements may include:

• New player status (for welcome bonuses)
• Minimum deposit amounts
• Opt-in requirements
• Valid bonus codes (when required)
• No previous bonus abuse or terms violations
• Account in good standing

7.2 Wagering Requirements

Most bonuses come with wagering (playthrough) requirements that must be met before you can withdraw winnings derived from bonus funds.

How Wagering Works

Example: If you receive a $100 bonus with 30x wagering requirement, you must wager a total of $3,000 ($100 × 30) before you can withdraw any winnings.

Game Contribution Rates

Different games contribute differently toward wagering requirements:

• Slots: 100% contribution (every $1 wagered counts as $1 toward requirements)
• Video Poker: Typically 10-50% contribution
• Table Games (Blackjack, Roulette, Baccarat): Typically 10-25% contribution or excluded
• Live Dealer Games: Typically 10% contribution or excluded

Specific contribution rates are listed in each bonus's terms and conditions.

7.3 Maximum Bet Restrictions

While a bonus is active, you are subject to maximum bet limits:

• Standard limit: $5 per spin/hand (or 10% of bonus amount, whichever is lower)
• Exceeding maximum bet limits may result in bonus forfeiture and voiding of associated winnings
• This applies to all games, including slots and table games

7.4 Bonus Expiration

Bonuses and wagering requirements have time limits:

• Typical validity period: 30 days from the date of bonus credit
• Unused bonuses expire after the validity period
• Incomplete wagering requirements expire with the bonus
• Free spins are typically valid for 7 days

7.5 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses multiple times
• Using irregular betting patterns solely to meet wagering requirements (e.g., betting opposite outcomes in roulette)
• Delaying game rounds to benefit from bonus funds
• Using systems or strategies designed to exploit bonuses
• Collusion with other players to abuse bonuses

Consequences of Bonus Abuse

• Immediate forfeiture of all bonuses and related winnings
• Removal of irregular winnings from account balance
• Permanent exclusion from future bonuses and promotions
• Potential account closure

7.6 Opting Out of Bonuses

All bonuses are optional. If you prefer to play without bonuses and their associated restrictions:

• Do not enter a bonus code when depositing
• Contact customer support to opt-out of automatic bonuses
• Decline bonuses when offered in promotions

7.7 Withdrawal Before Completing Wagering

If you request a withdrawal before completing wagering requirements:

• Your bonus balance will be forfeited
• Any winnings derived from the bonus will be removed
• Only your deposited funds (if any remain) and winnings from those deposits will be withdrawable

8. Gaming Rules & Conduct

8.1 Fair Play

All players must engage in fair, honest gameplay. We employ sophisticated systems to detect irregular play patterns and ensure the integrity of our gaming environment.

8.2 Game Malfunctions

In the event of a game malfunction, error, or technical issue:

• All affected bets and payouts are void
• We will refund affected wagers to your account
• We are not liable for any losses resulting from game malfunctions
• The casino's decision on malfunctions is final

8.3 Disconnections

If you experience a disconnection during gameplay:

• Games in progress will be completed according to their outcome
• Results will be recorded and reflected in your account once you reconnect
• In games requiring player decisions, the most conservative option will be selected automatically

8.4 Irregular Play

We monitor for irregular play patterns that may indicate an attempt to gain unfair advantage, including:

• Strategic delayed betting or game round delays
• Exploitation of game features or bugs
• Arbitrage betting or guaranteed profit strategies
• Coordinated play with other players

We reserve the right to void bets, confiscate winnings, and close accounts engaged in irregular play.

8.5 Game Results & Disputes

All game results are determined by our certified Random Number Generator (RNG) systems. In case of disputes:

• The result recorded in our game server is final and binding
• Screen displays or player interfaces do not supersede server records
• All game results are logged and can be reviewed upon request
• Disputes must be raised within 7 days of the disputed game session

8.6 Progressive Jackpots

Progressive jackpot games are subject to additional terms:

• Jackpots are won when the specific win condition is met
• We reserve the right to cap progressive jackpots at advertised maximum amounts
• In case of technical malfunction, the casino is not liable for jackpot payouts
• Large jackpot wins may be paid in installments at our discretion

9. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure and forfeiture of all funds:

9.1 Fraudulent Activity

• Using stolen or unauthorized payment methods
• Providing false or fraudulent identification documents
• Impersonating another person
• Chargebacks without legitimate cause
• Money laundering or any illegal financial activity

9.2 Cheating & Collusion

• Using software, bots, or automated systems to play games
• Exploiting software bugs or errors for financial gain
• Colluding with other players to gain unfair advantage
• Using external devices or information to influence game outcomes
• Hacking, reverse-engineering, or tampering with our software

9.3 Account Abuse

• Creating multiple accounts
• Sharing accounts with others
• Selling or transferring accounts
• Using accounts for commercial purposes
• Allowing prohibited persons (minors, residents of restricted jurisdictions) to use your account

9.4 Bonus Abuse

• Claiming bonuses through multiple accounts
• Using strategies specifically designed to exploit bonuses
• Coordinating with other players to abuse promotions

9.5 Abusive Behavior

• Harassment or abuse of staff or other players
• Threatening language or behavior
• Racist, sexist, or otherwise discriminatory language
• Spam or advertising in chat or communications

10. Responsible Gaming

10.1 Our Commitment

We are committed to promoting responsible gaming and providing a safe entertainment environment. While gambling can be an enjoyable leisure activity, we recognize that it can become problematic for some individuals.

10.2 Responsible Gaming Tools

We provide the following tools to help you maintain control:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending:

• Limits can be set or decreased at any time (effective immediately)
• Increases to limits have a 24-hour cooling-off period
• Once set, limits cannot be removed for 7 days

Loss Limits

Set limits on the maximum amount you can lose over a specific period.

Session Time Limits

Receive alerts after playing for a specified duration to encourage breaks.

Reality Checks

Receive periodic notifications showing how long you've been playing and your current balance.

Self-Exclusion

Temporarily or permanently exclude yourself from playing:

• Short-term: 24 hours, 7 days, or 30 days
• Long-term: 6 months, 1 year, or longer
• Permanent: Indefinite self-exclusion

During self-exclusion, you cannot access your account or claim bonuses. Self-exclusion cannot be reversed until the period expires.

10.3 Warning Signs of Problem Gambling

Gambling may be becoming a problem if you:

• Spend more money or time gambling than you can afford
• Chase losses by trying to win back money you've lost
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money to gamble or to pay gambling debts
• Feel guilty, anxious, or depressed about gambling
• Lie to others about the extent of your gambling
• Have arguments with family or friends about your gambling

10.4 Getting Help

If you believe you or someone you know has a gambling problem, help is available:

• National Council on Problem Gambling: 1-800-522-4700 (24/7 confidential helpline)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Problem Gambling Helpline: ncpgambling.org

11. Intellectual Property

11.1 Ownership

All content on our website and platform, including but not limited to software, games, graphics, logos, text, designs, and trademarks, is the intellectual property of Jackpot Wheel Casino or our licensors and is protected by copyright, trademark, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial entertainment purposes only. This license does not include any right to:

• Copy, modify, distribute, or create derivative works from our content
• Use our content for commercial purposes
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright, trademark, or proprietary notices
• Frame or mirror any part of our website

11.3 Trademarks

"Jackpot Wheel Casino" and all related logos, graphics, and service names are trademarks of Jackpot Wheel Casino. You may not use these trademarks without our prior written permission.

11.4 User Content

If you submit any content to us (such as messages to customer support, forum posts, or feedback), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content for operational and promotional purposes.

12. Limitation of Liability

12.1 Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

12.2 Limitation of Liability

To the maximum extent permitted by law, Jackpot Wheel Casino shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from your use or inability to use our services
• Damages resulting from unauthorized access to your account
• Damages resulting from technical failures, interruptions, or errors
• Any damages exceeding the total amount deposited into your account in the 12 months preceding the claim

12.3 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, acts of God
• War, terrorism, civil unrest
• Government actions or regulations
• Internet service provider failures
• Power outages or equipment failures
• Pandemics or public health emergencies

12.4 Indemnification

You agree to indemnify, defend, and hold harmless Jackpot Wheel Casino, its affiliates, partners, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms & Conditions
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Your use or misuse of our services

13. Dispute Resolution

13.1 Customer Complaints Procedure

If you have a complaint or dispute, please follow this procedure:

1. Contact Customer Support: Attempt to resolve the issue through our customer support team via live chat or email
2. Formal Written Complaint: If not resolved, submit a formal written complaint to complaints@jackpot-wheel-casino.us with:
   • Your account details
   • Detailed description of the issue
   • Relevant dates and transaction IDs
   • Supporting documentation
3. Review Period: We will investigate and respond within 10 business days
4. Escalation: If still unresolved, you may escalate to our licensing authority (see below)

13.2 Licensing Authority

If you are not satisfied with our resolution of your complaint, you may escalate the matter to our licensing authority:

• Kahnawake Gaming Commission
• Email: complaints@gamingcommission.ca
• Website: www.gamingcommission.ca

13.3 Arbitration Agreement

Any disputes that cannot be resolved through the above procedures shall be resolved through binding arbitration rather than in court, except where prohibited by law. By agreeing to these Terms, you waive your right to a jury trial and to participate in class action lawsuits.

Arbitration Process

• Arbitration will be conducted under the rules of a mutually agreed arbitration organization
• Arbitration will take place in a jurisdiction mutually agreed upon by both parties
• Each party will bear its own costs, unless the arbitrator determines otherwise
• The arbitrator's decision shall be final and binding

13.4 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kahnawake Territory and applicable international gaming regulations, without regard to conflict of law principles.

13.5 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Account Termination

14.1 Termination by You

You may close your account at any time by contacting customer support. Upon account closure:

• Withdraw any remaining balance (subject to verification and wagering completion)
• Forfeit any active bonuses or pending promotions
• Complete any pending wagering requirements before closing
• Understand that account closure is permanent and cannot be reversed

14.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

• You violate any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You provide false or misleading information
• You are found to have multiple accounts
• You are located in a restricted jurisdiction
• Required by law or regulatory authority
• Your account has been dormant for an extended period

14.3 Effects of Termination

Upon account termination:

• Your access to our services will be revoked immediately
• All bonuses and promotional funds will be forfeited
• Remaining account balance may be returned (subject to verification and compliance review)
• In cases of fraud or terms violations, all funds may be forfeited
• We may retain certain information as required by law (see Privacy Policy)
• You remain liable for any charges or obligations incurred prior to termination

14.4 Survival of Terms

The following sections survive account termination: Intellectual Property, Limitation of Liability, Dispute Resolution, and any other provisions that by their nature should survive termination.

15. General Provisions

15.1 Amendments to Terms

We reserve the right to modify these Terms & Conditions at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We may notify you via email or account notification
• Continued use of our services constitutes acceptance of the modified terms
• If you do not agree with changes, you must close your account

15.2 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific promotional terms, constitute the entire agreement between you and Jackpot Wheel Casino and supersede all prior agreements and understandings.

15.3 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to any third party, including in connection with a merger, acquisition, or sale of assets.

15.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing.

15.5 Language

These Terms are provided in English. Any translations are provided for convenience only. In case of discrepancies, the English version shall prevail.

15.6 Contact Information

For questions about these Terms & Conditions:

• Email: legal@jackpot-wheel-casino.us
• Customer Support: Available 24/7 via live chat

15.7 Acceptance

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Summary & Agreement