💬 Contact Us

Specialized Departments

For specific inquiries, you can reach out directly to our specialized departments for faster, more targeted assistance.

Before You Contact Us

To help us assist you more quickly and effectively, please have the following information ready when contacting support:

📝 Information to Have Ready

• Your Account Username: Your registered username (never share your password)
• Email Address: The email associated with your account
• Transaction Details: If your question is about a payment, have the transaction ID, date, and amount ready
• Screenshots: If you're experiencing a technical issue, screenshots help us identify the problem faster
• Error Messages: Write down or screenshot any error messages you see
• Device Information: Browser type and version, operating system (especially for technical issues)

🔍 Check These Resources First

You might find instant answers to common questions in these resources:

What to Expect

📊 Our Response Time Commitments

• Live Chat: Connected to an agent in under 2 minutes (typically under 1 minute during off-peak hours)
• Email (General): Initial response within 2-4 hours, full resolution typically within 24 hours
• Email (Complex Issues): Initial response within 4-6 hours, resolution may take 24-48 hours depending on complexity
• Phone Support: Wait time typically under 5 minutes
• Verification Documents: Reviewed within 24-48 hours of submission
• Withdrawal Requests: Processed within 24-48 hours after verification
• Complaints: Formal written response within 10 business days

🎯 Service Standards

• Professional Service: All support staff are trained to be courteous, knowledgeable, and helpful
• Clear Communication: We explain solutions in clear, easy-to-understand language
• Follow-Up: For complex issues, we'll keep you updated on progress
• Ticket System: Each inquiry receives a unique ticket number for tracking
• Escalation: If an agent can't resolve your issue, it's escalated to senior support or management

📞 Peak & Off-Peak Hours

While we're available 24/7, wait times may vary:

• Peak Hours: Evenings and weekends (US time) typically have higher volume
• Off-Peak Hours: Weekday mornings (US time) usually have the shortest wait times
• Staffing: We adjust staffing levels to maintain fast response times during busy periods

Tips for Faster Support

✅ Do's

• ✔️ Be clear and specific about your issue
• ✔️ Include your username and relevant transaction IDs
• ✔️ Attach screenshots if helpful
• ✔️ Check your spam folder for email replies
• ✔️ Stay polite and patient—our team is here to help
• ✔️ Keep your ticket number for reference
• ✔️ Respond promptly if we ask for additional information

❌ Don'ts

• ✖️ Never share your password with anyone (including support staff)
• ✖️ Don't create multiple tickets for the same issue (it slows down resolution)
• ✖️ Avoid using offensive or abusive language
• ✖️ Don't share sensitive personal information in unsecured emails
• ✖️ Don't expect instant resolution for complex issues requiring investigation

🔐 Security Reminders

• Official Channels Only: Only contact us through the official email addresses and phone numbers listed on this page
• Verify Replies: We'll never ask for your password. If someone claiming to be support asks for it, it's a scam
• Secure Communication: For sensitive information, use our secure document upload portal or encrypted email
• Phishing Protection: Always check that you're on our official website before entering login information

Connect With Us

📱 Social Media

Follow us for the latest updates, promotions, and announcements:

• Twitter: @JackpotWheelUS (Updates and quick announcements)
• Facebook: /JackpotWheelCasinoUS (Community and promotions)
• Instagram: @JackpotWheelCasino (Behind the scenes and winner highlights)

📍 Business Information

Legal Name: Jackpot Wheel Casino
License: Kahnawake Gaming Commission
License Certificate: View Certificate

We're Here to Help

At Jackpot Wheel Casino, your satisfaction is our priority. Our support team is trained to handle all types of inquiries professionally and efficiently. Whether you're a new player with questions about getting started or a long-time member needing assistance with your account, we're committed to providing excellent service.

Don't hesitate to reach out—no question is too small, and we're always happy to help!